Privacy Policy
Last Updated: 29 August 2026
Vanchellia Expeditions respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, request a safari quotation, make a booking, communicate with us, or use our travel services.
1. Who We Are
Vanchellia Expeditions is a Tanzania-based safari and travel company.
Location: Karatu, Tanzania
Website: www.vanchelliaexpeditions.com
Email: info@vanchelliaexpeditions.com
Phone / WhatsApp: +255 627 691 445
For purposes of applicable data-protection law, Vanchellia Expeditions may act as a data controller where we determine why and how personal information is processed.
2. Data Protection Principles
We aim to handle personal data lawfully, fairly, transparently, and only for legitimate purposes. We also aim to collect only information that is necessary, keep it accurate where appropriate, protect it securely, and retain it only for as long as reasonably required. These principles reflect the framework established by Tanzania’s Personal Data Protection Act.
3. Information We May Collect
Depending on how you interact with us, we may collect:
Personal Identification Information
- Full name
- Nationality
- Country of residence
- Date of birth where required for travel arrangements
- Passport details where necessary
- Gender where required by a supplier or travel authority
Contact Information
- Email address
- Telephone number
- WhatsApp number
- Residential or billing address where required
Safari and Travel Information
- Travel dates
- Number of travellers
- Preferred destinations
- Accommodation preferences
- Safari interests
- Dietary requirements
- Special travel requests
- Arrival and departure information
- Flight details
- Rooming arrangements
Booking and Payment Information
We may collect information relating to:
- quotations
- invoices
- deposits
- booking balances
- payment status
- payment method
- transaction references
Where payment is processed through a bank, payment gateway, card processor, mobile-money provider, or other financial service provider, that provider may process your financial details under its own privacy terms.
We do not need to retain full card credentials where payments are handled directly by third-party payment processors.
4. Sensitive Information
Some safari arrangements may require information concerning matters such as:
- allergies
- dietary requirements
- disabilities
- medical conditions relevant to travel
- accessibility requirements
- emergency assistance needs
We request this information only where reasonably necessary to arrange or safely provide your travel services.
Please provide only information relevant to your journey.
5. How We Collect Information
We may collect information when you:
- submit an enquiry through our website;
- request a safari quotation;
- communicate with us by email;
- contact us through WhatsApp;
- call us;
- complete a booking form;
- make a payment;
- confirm an itinerary;
- communicate with our travel consultants;
- participate in a safari arranged by us; or
- interact with our website.
Information may also be provided by another traveller making a group or family booking on your behalf.
6. How We Use Your Information
We may use personal information to:
Respond to Enquiries
To understand your travel requirements and respond to questions.
Prepare Safari Proposals
To create personalized itineraries, quotations, and travel recommendations.
Manage Bookings
To reserve accommodation, safari vehicles, activities, flights, transfers, and related services.
Communicate With You
To send booking confirmations, itinerary updates, payment reminders, travel information, and important notices.
Coordinate Third-Party Services
To provide necessary information to hotels, lodges, camps, airlines, activity providers, transport companies, and other suppliers involved in your itinerary.
Process Payments
To issue invoices and administer transactions related to your booking.
Improve Our Services
To understand how visitors use our services and improve our website, itineraries, customer service, and safari offerings.
Meet Legal Requirements
To comply with lawful regulatory, financial, taxation, immigration, law-enforcement, or other legal obligations.
7. Legal Basis for Processing
Where applicable, we may process personal data because:
- it is necessary to respond to your request;
- it is necessary to provide or prepare travel services you have requested;
- it is required to perform a booking agreement;
- we have a legitimate business need that does not override your rights;
- we need to meet a legal obligation; or
- you have provided consent where consent is required.
Tanzania’s data-protection framework regulates how public and private organisations collect and process personal data.
8. Sharing Your Information
We do not sell your personal information.
However, some information may need to be shared with third parties involved in providing your safari.
These may include:
- hotels;
- lodges and camps;
- airlines;
- domestic flight operators;
- transfer providers;
- safari guides;
- activity operators;
- park or conservation authorities;
- payment processors;
- banks;
- travel technology providers; and
- government or regulatory authorities where legally required.
Only information reasonably necessary for the relevant service should be shared.
9. International Data Transfers
Some travel arrangements may involve suppliers, technology systems, or service providers outside Tanzania.
Where personal information is transferred across borders, we aim to handle such transfers in accordance with applicable data-protection requirements.
The Tanzanian regulatory framework specifically addresses the transfer and processing of personal data, and the Personal Data Protection Commission oversees compliance with the Act.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- keep the website functioning properly;
- remember basic visitor preferences;
- understand website performance;
- improve usability;
- measure traffic; and
- support security.
Some third-party services installed on the website may also place cookies.
Where required, visitors should be given appropriate choices regarding non-essential cookies.
You can also manage cookies through your browser settings.
11. Website Analytics
We may use website analytics tools to understand information such as:
- pages visited;
- approximate location;
- device type;
- browser type;
- referring website;
- time spent on pages; and
- general interaction with the website.
Analytics information is used to improve website performance and visitor experience.
The exact information collected depends on the analytics tools installed on the website.
12. Contact and Enquiry Forms
When you submit a website form, we may collect information such as:
- name;
- email;
- telephone number;
- travel dates;
- number of travellers;
- destination interests;
- budget or accommodation preferences; and
- message content.
This information is used to respond to your request and assist with planning your safari.
13. WhatsApp Communication
If you contact Vanchellia Expeditions through WhatsApp, your communications may also be processed by WhatsApp/Meta according to their own privacy policies.
Please avoid sending unnecessary sensitive personal information through messaging platforms.
14. Email Communications
When you communicate with us through email, we may retain your correspondence for:
- booking administration;
- customer service;
- operational records; and
- legitimate business requirements.
If we later introduce promotional email marketing, promotional communications should include an appropriate way to unsubscribe.
15. Marketing Communications
We may occasionally send travel information or offers where:
- you have requested them;
- you have consented to receive them; or
- applicable law otherwise permits the communication.
You may ask us to stop sending marketing communications at any time.
Essential communications relating to an active booking are not considered optional marketing.
16. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Retention periods may vary depending on:
- active bookings;
- completed travel;
- accounting requirements;
- taxation requirements;
- disputes;
- legal obligations;
- supplier requirements; and
- legitimate operational needs.
When information is no longer reasonably required, we aim to delete, anonymize, or securely dispose of it where appropriate.
17. Data Security
We take reasonable organisational and technical measures to protect personal information against:
- unauthorized access;
- misuse;
- accidental loss;
- alteration;
- disclosure; and
- destruction.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Visitors should therefore avoid sending unnecessary sensitive information through unsecured channels.
18. Your Privacy Rights
Subject to applicable law, you may have rights concerning your personal data, including the ability to request:
- information about how your data is processed;
- access to personal information held about you;
- correction of inaccurate information;
- deletion where legally appropriate;
- restriction or objection to certain processing;
- withdrawal of consent where processing depends on consent; and
- other remedies available under applicable data-protection law.
Tanzania’s Personal Data Protection Commission states that the legal framework is intended to protect individual privacy and provide data subjects with rights and remedies where personal information is not handled in accordance with the law.
To make a privacy request, contact:
info@vanchelliaexpeditions.com
We may need to verify your identity before processing certain requests.
19. Children’s Personal Information
Safari bookings may sometimes include children.
Where information relating to a child is required for travel arrangements, it should normally be provided by a parent, guardian, or responsible adult.
We do not intentionally request more information about children than is necessary to arrange their travel services.
20. Photographs and Media
During safari activities, photographs or videos may sometimes be taken.
Vanchellia Expeditions will not intentionally use identifiable client photographs for promotional purposes where consent is required without obtaining appropriate permission.
You may tell us if you do not want photographs featuring you to be used for marketing purposes.
21. Third-Party Websites
Our website may contain links to:
- lodges;
- airlines;
- national parks;
- payment services;
- social-media platforms; or
- other third-party websites.
We are not responsible for the privacy practices of third-party websites.
We recommend reviewing their privacy policies before submitting personal information.
22. Social Media
Vanchellia Expeditions may operate profiles on social-media platforms.
If you interact with us through those platforms, the platform itself may collect and process your information according to its own privacy policy.
23. Data Breaches
If a personal-data incident occurs, we will take reasonable steps to investigate, contain, document, and respond to the incident in accordance with applicable legal requirements.
Where notification is legally required, appropriate affected individuals and/or authorities may be notified.
24. Personal Data Protection Commission
Tanzania’s Personal Data Protection Commission (PDPC) is responsible for overseeing and enforcing compliance with the Personal Data Protection Act, including registration of data controllers and processors, handling complaints, monitoring compliance, and addressing personal-data protection matters.
Individuals may also have the right to raise privacy concerns with the relevant regulatory authority.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- our website;
- booking processes;
- technology;
- suppliers;
- legal requirements; or
- our privacy practices.
The latest version will be published on this page with an updated Last Updated date.
26. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, contact:
Vanchellia Expeditions
Karatu, Tanzania
Email: info@vanchelliaexpeditions.com
Phone / WhatsApp: +255 627 691 445
Website: www.vanchelliaexpeditions.com
